What is your return policy?

If for any reason you are unhappy with your backdrop(s), you have up to 30 days from the date of receipt to let us know. We have a just few conditions for returned items, as follows: 

  • Backdrops must be returned unused and in their original packaging.
  • Buyers are responsible for return postage costs, but we'll refund original shipping costs if they were charged (though not for partial returns).
  • For partial bundle returns, we will refund the pro-rata amount.
  • If an exchange is required, items can be returned for a pro-rata refund, then you'll need to place a new order (including any re-shipping costs or difference in pricing).
  • Custom orders cannot be returned.
  • A tracked service should be used, we cannot take responsibility for lost returns.
  • If a backdrop is returned with any signs of use or damage, we will not be able to accept it. We are a small business and we appreciate your honesty.
  • For customers outside the UK or USA, please be aware our larger tubes can be quite expensive to return, so be certain before purchasing.
  • Refunds will be credited back via the payment method used to make the original purchase.
  • Most credit card payments take 1-3 working days to process. International PayPal refunds can take up to 6 working days.

To initiate a return, please pack up your backdrop(s) carefully, post to the appropriate returns address below, then message us here with your return tracking details and if you would prefer a refund or credit.

Our return addresses:

Please include your order number somewhere on the outside of the packaging. 

UK

Club Backdrops: Returns 
Pineapple Express Limited 
48-50 Jane Street 
Edinburgh 
EH6 5HG
United Kingdom

USA

Pineapple Express
15 Boulden Circle Ste 100
FF541807 Fishisfast
New Castle, DE (Delaware)
19726-9004
USA

Rest of the World

Club Backdrops: Returns  
Pineapple Express Limited  
48-50 Jane Street  
Edinburgh  
EH6 5HG
United Kingdom