Where is my order?

Order taking longer than expected? It unfortunately does happen on the odd occasion. 😢

1. Check the tracking detail

We send a shipping notification with tracking details as soon as your order has shipped. If it seems you haven't received it, please check your spam folder as they do end up in there from time to time. 

2. Read our latest update

We communicate any known reasons for delays in our latest update. Check out our latest update here →

3. Contact the shipping provider if necessary

If your tracking doesn't provide enough detail, we recommend contacting the shipping provider directly prior to contacting us, as they are very often able to solve the issue faster directly with you than we can.

For orders sent via DHL - you can contact your local DHL office here →

For orders sent via FedEx - you can contact your local FedEx office here →

For orders sent via Royal Mail - you can contact Royal Mail here →

4. Still no luck?

If you continue to have problems and it is past the stated delivery time, please get in touch with us here with your order number and we'll do our best to track your parcel down and make things right!